Frequently Asked Questions

Where do you post to?

We are available to ship Australia wide only.

Do you offer free shipping?

Yes! If you spend $150 AUD or more you qualify for free shipping, although this does exclude all ‘bulky’ items that require a $15 extra postage cost.

How long will shipping take?

  • All orders are sent standard mail via Australia Post and come with a tracking number. This is emailed to you via Australia Post, once your order is scanned in at the post office.
  • If you require express shipping please choose this option at checkout or email to discuss. 
  • Please allow 3-14 Days for your items to arrive to your destination. During COVID-19 times this could be longer.
  • Postage is a flat rate of $10
  • Please note, online orders are posted Monday, Tuesday and Friday.

Can you pick up your order in store?

  • We do offer local pickup. All you need to do is select local pickup at the checkout
  • Please wait for your completion email to be sent through in order for you to pick up your order.

What type of payments do you accept?

We accept American Express, Visa, MasterCard, PayPal, Afterpay and gift cards

What is Afterpay?

  • Afterpay is get it now and pay for it over four equal fortnightly installments.
  • Simply choose this payment method at checkout, you can read more here.

Do you offer Gift Vouchers

  • We can do any amount for gift cards. These are gifted in a stylish black envelope and can be used in store and online. 
  • Vouchers are valid for three years.
  • Not to be exchanged for cash.

What postage service do you offer?

  • All orders come wrapped in tissue paper with a KID sticker.
  • If you’d like your gift to be wrapped with a note for the present, please choose this option at checkout with an addition charge of $6.95.

Do you offer gift registries?

We are able to offer you a beautiful baby register for your upcoming baby shower. Simply create a new register and select your wanted items. Your friends and family can login and purchased any of your chosen gifts.

Where can I find the store?

Let us take the stress out of gifting, and choose a Kate Inglish gift box. 

You can choose the items or let Kate’s expertise do the work for you! Kate’s specialty is curating the ideal selection of essential items and special accessories to create the ultimate gift – a gorgeous hamper that is practical, adorable and completely bespoke.

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