Refund policy

Terms and Conditions

Returns

  • You have up to 14 days to exchange a full priced item in an unused / unworn state with original tags,ย receipt and packaging. We have the right to refuse if these terms werenโ€™t followed.
  • No exchanges/returns on dummies.
  • We do not accept change of mind purchases. No returns / exchanges / refunds on sale, clearance, seconds stock or reduced items.
  • Orders are posted daily, Tuesday through to Friday. Orders to be placed before 12pm for same day dispstach. We aim for next day dispatch will be for orders placed after 12pm (Tuesday - Friday, howerver during busy times this may take an extra day)
  • If your order is bulky weight, it may not go umtil next day, depending on courier service T & C.ย 

Damage

  • If you have received an item which you believe is faulty we require you to email photos
    toย admin@kateinglishdesigns.com.auย so we can arrange a replacement or refund.

  • The item may need to be posted back to us in order for us to inspect the damaged item (with approval from Kate Inglish Designs)ย 

  • Any order that is damaged or lost in transit via Australia Post must be lodged by you at the local post office. If an item has been damaged in transit it will not be replaced or refunded until a claim has been lodged and approved by Australia Post. If sent via a courier, please contact us.ย 

  • If you wish to return an item, the postage is to be paid by you will not be refunded unless the product is deemed faulty.

  • If an item is deemed faulty, we will offer a replacement or refund.ย 

  • Only standard post will be covered by use on return of faulty items.

  • Return postage is to be sent to โ€“
    Kate Inglish Designs Morisons Arcade, Shop 8/109 Junction St Nowra NSW 2541

  • Return postage excludes Bulky Weight items. Please get in contact with us prior. No return postage will be covered if no proir arrangement.ย 

  • We will not tolerate abusive emails regarding damaged goods. We do not know what happens whilst in transit and find out at the same time as you. Please be kind.

Restocking Fee

Please note we have a 10% re-stocking fee on all orders if you wish cancel your order. Your amount will be refunded, minus the 10%, to the same payment type you paid with. No refunds will be paid into a bank account.ย ย