Shipping & Tracking
- All orders are free* over $150.00 AUD
- Any items that are bulky/heavy weight are charged at an extra $15.00 (Example prams, dolls houses, cars, bikes, baby rockers *please note any postage that is deemed excessive you the customer will be contacted for extra postage cost or a refund)
- Instore collections are free – please wait for confirmation email (please choose this option at checkout)
- Orders are shipped within 1-2 business days with tracking number. – Personalised gifts are minimum 10 days + postage.
- Please note, online orders are posted Monday, Tuesday and Friday.
Please note we have a 10% re-stocking fee on cancelled orders.
- Australia Post is our preferred postage carrier.
- You may opt for extra insurance (please email us if you’d like us to invoice you for this extra charge)
- Any damage claims must be lodged by you at your local post office.
- Please email photos to firstname.lastname@example.org
- During COVID-19 please allow longer for deliveries.
- Once an item leaves our shop we have no control over what happens with Australia Post. All orders are packed with a good amount of packaging and accidents do still happen whilst in transit.
- Express delivery is not guaranteed. Please choose this option at checkout if you’d like express.
- We ask that you treat all staff with kindness and respect. Please understand we can refuse service to you at anytime if you use abusive language, threats, anger and/or making staff feel uncomfortable.
- If we receive unacceptable behaviour, we will cancel the order and refund you the money. We can also ban you from Kate Inglish Designs instore and online.
Let us take the stress out of gifting, and choose a Kate Inglish gift box.
You can choose the items or let Kate’s expertise do the work for you! Kate’s specialty is curating the ideal selection of essential items and special accessories to create the ultimate gift – a gorgeous hamper that is practical, adorable and completely bespoke.