Returns

It’s ok if you have changed your mind. We will exchange or offer you a store credit either in store or online, this is valid for 3 months. A personalised code will be given to you to be used for online sales.

Item(s) will need to be returned to us in the original packaging, tags attached, unopened, unused and not worn state within 10 days. Management will check and advise if these conditions are not met.

Please note we do not offer returns, refunds or exchanges on change of mind or incorrect sizing of items on sale/clearance. This applies to both online and in store.

If this is a return due to a faulty or defective item, a claim will need to put in with us within 7 days after receiving the item for either a refund or replacement. Please send photos to admin@kateinglishdesigns.com.au of the damaged item. Return postage will be refunded if we ask for you to send it back.

We must receive any returns in store before we can issue credit/exchanges.

Kate Inglish Designs do not accept any returns after items have been used.

Products that need to be sent back to us are to be sent via standard parcel post from Australia Post, (not express) with a tracking number. Please note no reimbursement will be given on postage outside of the standard postage rate. A postage receipt must be included in the return package. We will not refund/credit any orders including postage that are lost in the mail if the above was not provided to us on a return.

For large bulk items please email admin@kateinglishdesigns.com.au before anything is posted. No reimbursement for any postage other than standard parcel post.

Postage on all change of mind returns will be a cost incurred by you and any follow up orders (including exchanges) will incur our flat rate postage cost of $10.

If you wish to cancel your order you will incur a 20% cancellation fee on the entire order, including postage.

What postage service do we offer?

Kate Inglish Designs use a mix of Fastway, Sendle and Australia Post and each package includes a tracking number, some courier companies will on forward to Australia Post if they are unable to deliver and this will be out of my control and is up to the delivery company.

Please allow 3-14 days for delivery as postage can sometimes take longer to get to other states such as SA, WA, QLD, allow longer if a public holiday occurs within this time frame.

Extra costs may be added on top of the standard shipping rate if you order bulky or heavy weighted items. These areas apply throughout Australia.
This is included to the relevant products at checkout.

Please note when you agree to our terms and conditions this means that you agree to the above terms regarding extra postage and our return/exchange policy.

Postage is a flat rate of $10.00 Australia wide, free for orders over $150 and bulky and heavy weighted items will have an additional shipping rate added if applicable please contact us at admin@kateinglishdesigns.com.au for international post. We can send international, however postage will charged at the international rate with tracking and insurance. An invoice will be sent for the final total including postage to be paid via Paypal.

Parcels are sent to the postal address given to us at time of purchasing. If you have changed address please edit your address to ensure it arrives to the correct address. No refunds or replacements given on orders and postage if wrong address was supplied.

Orders are sent out on Wednesday and Friday.

Delivery

Please contact us if your order does not arrived within the below time frame. A member of our team will contact the courier company to get this looked into.

Parcels are sent to the postal address given to us at time of purchasing. If you have changed address please edit your address to ensure it arrives to the correct address. No refunds or replacements given on orders and postage if wrong address was supplied.

All items sent have a tracking number and if an item does not arrive within 14 days after purchase please contact us straight away at admin@kateinglishdesigns.com.au

We pride ourselves in professional, fast and reliable service please allow up to 10 business days for our personalised items as all items are custom designed and printed. For embroidery on the towels please allow 7-14 days plus delivery time. We aim to get all non-personalised gifts shipped within 5  business days (this excludes personalised towels, suitcases, gift boxes and onesies and wall prints)

Please allow longer if a public holiday occurs within this time frame.

Payments

Kate Inglish Designs accepts the following payment methods: Afterpay, Paypal, MasterCard, Visa.

Pricing

All our prices are in Australian Dollars (AUD). At Kate Inglish Designs we reserve the right to change pricing at any time without prior notice.

Shop hours and address

Shop 8 Morisons Arcade/109 Junction St Nowra NSW 2541

Sunday – CLOSED
Monday – Friday 9.30am – 4.30pm
Saturday – 9.30am – 1pm

All email and FB replies will be attended to within these above hours.

Personalised Gifts

Please double check your PERSONALISED GIFTS when ordering. Your item will not be refunded or exchanged from a typing error you may have made whilst ordering or if you change your mind. All our orders are double checked against the original order before being printed and sent out.

As these are custom order no exchanges, refunds or returns will be given.

Please email admin@kateinglishdesigns.com.au if you have made a mistake whilst ordering ASAP.